If you think that BIG and experienced companies always have good customer service then you are wrong. Hesham from Famous Blogger shows how large companies like GoDaddy failed to provide good customer service trough social media.
Frankly it makes me think hard enough. Why is a company that I think has a very large income can not handle this thing? And I failed to find the answer. My consideration is pretty simple. As a blogger I can write posts, keyword research, chatting with my friends in social media (both of twitter or facebook), leave a comment on my friends blog etc, so why they can’t?
Rinaldi Syahran reminds me of what he read on Famous Blogger and tell it to me. I never felt the same way; but different from Hesham I only bothered with manage host interface and loading time. Then I left the hosting service and only use the domain name service alone, because some friends have the same frustrated about problems happen to me.
Fail in dealing with social media
More than service and other of technical issues, this GoDaddy problem is a failure in dealing with social media, its may happen to other companies and may be you as a blogger. Hesham also include some screenshots that make you be more careful when entering social media. Do not let you experience the same failure.
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GoDaddy is a Great Example of how Big Companies Fail to use Social Media I remember this post on Mashable.com that says GoDaddy Wants You to Go Twitter, and I say what for Godaddy want me on Twitter if they are not there when I really need them? |
Just a Simple Conclusions
I have a simple conclusion: First, Do not use social media if you do not really know what you should do. Second, GoDaddy is good for domain name (and any other purchase and sale domain activity) but not for hosting.
Are you using twitter for your business? What happen with your earth? You should read the Twitter Success Blueprint to learn how to Success using Twitter.
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Thank you for mentioning our post, and I agree with your opinion about GoDaddy as a good service for managing domain names, nice post title
very good one.
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